Operating in the city since 1981, Citywide is the largest provider of Intensive Case Management (ICM) services in San Francisco, serving more than 1500 people each year.

Multidisciplinary teams of clinicians, psychiatrists, peers, staff and nurses provide services both in their San Francisco setting and in the field. Key to their success, according to Dr. Mitsuishi, is the welcoming environment. Their offices provide a serene setting to work with clients, ensuring a sense of stability and safety.

Clients seen at Citywide have a diagnosis of serious mental illness, are frequently dually diagnosed, and often have histories of trauma, chronic institutionalization and homelessness.